Differentiating with Last-Mile Delivery

The Three Trends that influence the growth of Last Mile Delivery are the shifting consumer expectations, the rapid technology advancement, and the new talent models.

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Differentiating with Last-Mile Delivery

The Three Trends that influence the growth of Last Mile Delivery are the shifting consumer expectations, the rapid technology advancement, and the new talent models.

Across Last Mile Delivery Ecosystem, different delivery models will suit different types of company: Generalists, Specialists, and Underdogs. Many of The Generalist will deploy a pure play owned and operated fleet model as they often have a strategic eye to the longer-term reward. Instead, a Delivery Network Carrier (DNC) model is often a more practical choice for some The Specialist and The Underdogs.

Retailers and restaurateurs often deploy a “portfolio approach” to last-mile delivery options, ultimately settling somewhere along the spectrum of these models.

Delivery model choices may seem obvious. However, given the evolving business landscape — market uncertainty created by the COVID-19 pandemic, rapidly maturing technologies, and increasing customer expectations — a seemingly appropriate solution today may not be the right choice tomorrow.

https://www.mmc.com/content/dam/mmc-web/insights/publications/2020/june/Last-Mile-Delivery_vF_(WEB).pdf


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